Refund policy
All Sales Are Final We maintain a strict "all sales are final" policy. We do not accept returns, offer exchanges, or issue refunds for any products once a purchase is completed, with the sole exception of items that arrive damaged or possess a manufacturer defect.
Damages and Manufacturer Defects Please inspect your order immediately upon reception. If your item is defective, damaged in transit, or if you received the wrong item, please contact us right away at wholesale@sdcctn.com so that we can evaluate the issue and make it right.
To report a damaged or defective item, please provide:
- Your receipt or proof of purchase.
- Clear photographs documenting the defect or damage.
If your claim is accepted, we will send you a return shipping label (if we require the item to be sent back), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any questions regarding a damaged order at wholesale@sdcctn.com.
Exceptions / Non-Returnable Items Because all sales are final, we do not accept returns for buyer's remorse on any products, including perishable goods, custom products, personal care goods, sale items, or gift cards.
Exchanges We do not offer standard exchanges. Replacements will only be issued for items that are proven to be defective or damaged upon arrival.
Refunds (For Approved Claims Only) If your damage or defect claim requires a refund rather than a replacement, we will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at wholesale@sdcctn.com.
